But what happens when the person needing help is deaf and mute? The Malaga Local Police and the city’s Deaf and Mute Federation have come up with a solution.
The users of the service will be able to key in a code number corresponding to their predicament as a text message on their mobile telephones. There are 12 four-digit code numbers to cover all types of emergency from fire, robbery, traffic or domestic accidents to kidnapping and even vehicles blocking a garage.
“All the citizen will have to do is key in the code and the word ‘casa’ and a patrol car will be on its way to their home”, explains Antonio Rojas of the Local Police. The emergency services will have a list of all the addresses of the participating citizens as well as their mobile telephone numbers. If the emergency is outside their home they must specify their location.
If necessary the emergency services will be able to call on a sign language interpreter 24 hours a day and the message service will even work if they have an emergency while travelling: the Malaga operators will pass the message onto their colleagues in the area in question.
The service will start as a pilot scheme involving a group of members of the Federation, and will later be opened up to the rest of the deaf and mute residents registered with the association in Malaga. “This is an important step forward for the future”, explained the Federation’s Chairman, Daniel Aguilar.
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